At Broz Shoply, we are dedicated to delivering high-quality Necklace jewelry. If you are not completely satisfied with your purchase, we provide a transparent, customer-friendly 30-day return policy.
30-Day Return Window
You have 30 calendar days from the date your package is delivered to initiate a return request. Requests submitted after this 30-day window cannot be accepted.
Return Eligibility & Condition
To qualify for a refund, returned items must satisfy the following conditions:
- The Necklace must be in its original, unworn, undamaged, and unaltered condition.
- The item must be returned inside its original jewelry box, including all protective pouches, tags, cards, and packaging materials.
- Proof of purchase (order number or confirmation receipt from Broz Shoply) is required.
Restocking Fee
- Restocking Fee: $0.00 (Zero). Broz Shoply does not charge any restocking fees, inspection fees, or return administrative penalties.
Return Shipping Responsibilities
- Defective, Damaged, or Incorrect Items (Store Fault): If your item arrives defective, broken, damaged, or incorrect due to our error, Broz Shoply covers 100% of the return shipping cost. We will provide a prepaid, downloadable return shipping label via email free of charge.
- Customer Remorse / Change of Mind: If you choose to return an item due to change of mind, personal preference, or ordering an unwanted style, you are responsible for paying the actual return shipping postage. We do not deduct any extra handling fees beyond what you pay the carrier.
Step-by-Step Return Process
- Contact Support: Send an email to support@brozshoply.shop with your order number, reason for return, and clear photos if the item is defective or damaged.
- Receive Return Authorization: Our support team will review your request within 24 hours and supply return authorization details and instructions.
- Ship the Package: Securely pack the Necklace in its original box and mail it to our verified business address:
Broz Shoply Returns Department
3502 W 78th Ave
Anchorage, AK 99502, USA
Inspection & Refund Timeline
- Inspection: Upon arrival at our facility, our quality inspection team will inspect the returned item within 2 business days.
- Refund Approval: Once approved, your refund will be processed within 2 business days.
- Refund Method: Refunds are automatically issued back to your original payment method (via Stripe). Depending on your banking institution, funds typically appear on your statement within 3 to 5 business days.
Exchanges
The fastest way to exchange an item for a different necklace style is to return your original item following the procedure above and place a new order on our website.
Contact Information
- Store Name: Broz Shoply
- Website: https://brozshoply.shop
- Physical Address: 3502 W 78th Ave, Anchorage, AK 99502, USA
- Customer Support Email: support@brozshoply.shop
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)